Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has shipped, along with tracking information.
Delivery Times We offer free tracked worldwide delivery. Estimated delivery times:
- UK: 5–7 business days
- Europe: 7–110 business days
- USA, Canada, Australia: 7–13 business days
- Rest of world: 5–7 business days
These are estimates, not guarantees — delivery times may vary due to customs processing, local courier delays, or high demand periods.
Order Tracking Once shipped, you'll receive a tracking link by email. Please allow up to 48 hours for tracking information to update after dispatch.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in your order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, please contact us at [contact@cuerlo.com] and we'll investigate with the courier on your behalf.