Refund policy
Returns & Refunds Policy
90-Day Returns We offer a 30-day return window from the date of delivery. If you're not satisfied with your purchase, you can return it for a refund or exchange, provided it meets the conditions below.
Conditions for Return
- Item must be unused, in original condition, and in original packaging
- Proof of purchase (order number or confirmation email) is required
- [Add any exclusions here — e.g. "For hygiene reasons, opened skincare/beauty items cannot be returned unless faulty"]
How to Start a Return Email [info@cuerlo.com] with your order number and reason for return. We'll provide return instructions within [1–2 business days].
Refunds - Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–10 business days to your original payment method.
Return Shipping Costs - Customers are responsible for return shipping costs unless the item arrived faulty or damaged
Faulty or Damaged Items - If your item arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund — no return shipping cost to you.
Non-Returnable Items beauty devices, cosmetics, oils.